Refund Policy
Last updated: September 16, 2025
1. No Refund Policy
All payments made to Eternal War Aion are considered voluntary donations to support the ongoing development, maintenance, and operation of our private game server.
Due to the nature of our service as a free-to-play private server supported by donations, we do not offer refunds for any donations or purchases made.
By making a donation, you acknowledge and agree that all contributions are final and non-refundable.
2. Nature of Donations
Your donations help us provide:
- Dedicated server hosting and infrastructure
- Ongoing game development and feature improvements
- Regular maintenance and technical support
- Community management and player support
All donations are completely voluntary and are not required to enjoy the game.
3. Virtual Items and Rewards
Donation rewards and virtual items are delivered automatically upon successful payment processing.
Virtual items represent a limited license to use digital content within our game environment.
Virtual items have no real-world monetary value and cannot be exchanged for cash or real-world goods.
Once virtual items are delivered to your account, they cannot be refunded, exchanged, or transferred.
4. Exceptional Circumstances
In very rare circumstances, we may consider addressing donation-related issues:
- Technical errors that prevent delivery of donation rewards
- Unauthorized payments made without account holder consent
- Fraudulent transactions reported immediately
Any resolution in such cases is entirely at our discretion and will be evaluated on a case-by-case basis.
Contact our support team immediately if you believe you have encountered such circumstances.
5. Chargebacks and Disputes
Initiating chargebacks or payment disputes for legitimate donations may result in:
- Immediate account suspension or termination
- Removal of donation rewards and virtual items
- Permanent ban from our services
Please contact our support team before initiating any payment disputes to discuss your concerns.
6. Service Termination
In the unlikely event that Eternal War Aion permanently closes its services:
- We will provide reasonable advance notice to our community
- No monetary compensation or refunds will be provided
- Players acknowledge this risk when making donations
We are committed to providing long-term, stable service to our community.
7. Account Suspensions and Bans
Accounts suspended or banned for violations of our Terms of Service:
- Are not eligible for any refunds or compensation
- Forfeit all virtual items and donation rewards
- Players are responsible for following our rules and guidelines
Account actions may be appealed through our support system.
8. Payment Methods
We accept various payment methods for donations:
- Credit and debit cards
- PayPal and other digital wallets
- Cryptocurrency (where available)
This no-refund policy applies to all payment methods equally.
9. Legal Disclaimer
This refund policy is governed by the laws of the jurisdiction where our servers are located.
Any disputes related to donations or refunds will be resolved through our terms of service procedures.
By making a donation, you acknowledge that you have read, understood, and agree to this refund policy.
10. Contact Information
If you have questions about this refund policy or need support:
- Join our Discord server for community support
- Submit a support ticket through our website
- Contact us via email for technical issues
We strive to respond to all inquiries within 24-48 hours.